Career:Customer Support Officer


We are recruiting additional staff for the customer support department of hosting services – day and night shifts, communication with customers by phone and e-mail, answering questions, solving basic problems.

We are looking for staff to provide round the clock customer support for our hosting services – domain, web hosting and server hosting. Working day and night shifts including weekends and holidays.

Of course, this position can also be a stepping stone for progressing to technical positions – Linux, Windows, hardware or network administrator.

Vacancies: according to capacity
Date of entry: by agreement

Job description

  • communication with customers by phone, e-mail and other communication channels
  • answering questions about services
  • solving basic technical problems
  • assisting customers with setting up hosting services
  • shift operation – day and night shifts including weekends and holidays (12-hour shifts 6:00-18:00 and 18:00-6:00)
  • cooperation with engineers and programmers

We require

  • High school education, preferably in a technical field
  • very good PC skills
  • basic knowledge of hardware
  • basic knowledge of computer networks
  • general knowledge of the Internet, web hosting, databases, domains, DNS, IP, etc. (more than user level)
  • basic knowledge of programming in PHP, MySQL, HTML – need to know PHP code and solve basic problems
  • basic knowledge of the Linux operating system
  • willingness for further education in IT, improving qualifications
  • knowledge of English at least at a passive level
  • commutativity
  • criminal record
  • great appetite for work, dedication
  • active approach, initiative


  • advanced knowledge of programming (e.g. bash, PHP, Java, SQL)
  • knowledge of some CMS systems in PHP – e.g. Drupal, WordPress, Joomla, PrestaShop, etc.
  • advanced knowledge of Linux and Windows Server OS administration
  • advanced knowledge of computer networks
  • active knowledge of English or other languages

We offer

  • appropriate salary and bonuses according to the work done
  • working in a young team

The premises of our company are located in the centre of Hluboká nad Vltavou. Bus connection from České Budějovice and Týn nad Vltavou.

If you are interested, please use the contact form and attach your structured CV.