{"id":8143,"date":"2019-08-29T08:07:07","date_gmt":"2019-08-29T06:07:07","guid":{"rendered":"https:\/\/blog.wedos.cz\/?p=8143"},"modified":"2019-08-29T10:27:06","modified_gmt":"2019-08-29T08:27:06","slug":"help-wedos-cz-rychle-roste-a-mame-s-nim-velke-plany","status":"publish","type":"post","link":"https:\/\/blog.wedos.com\/cs\/help-wedos-cz-rychle-roste-a-mame-s-nim-velke-plany","title":{"rendered":"help.wedos.cz rychle roste a m\u00e1me s n\u00edm velk\u00e9 pl\u00e1ny"},"content":{"rendered":"

P\u0159ibli\u017en\u011b od za\u010d\u00e1tku roku jsme intenzivn\u011b pracovali na nov\u00e9m \u0159e\u0161en\u00ed, kde bychom mohli spole\u010dn\u011b s komunitou na\u0161ich z\u00e1kazn\u00edk\u016f a fanou\u0161k\u016f zodpov\u011bd\u011bt v\u0161echny ot\u00e1zky nejen ohledn\u011b na\u0161ich slu\u017eeb, ale i redak\u010dn\u00edch syst\u00e9m\u016f, e-shop\u016f, spr\u00e1vy server\u016f, programov\u00e1n\u00ed a mnoha dal\u0161\u00edch t\u00e9mat. Za\u010d\u00e1tkem \u010dervence 2019 jsme spustili otev\u0159en\u00fd beta test help.wedos.cz a zhruba o m\u011bs\u00edc pozd\u011bji p\u0159es\u00e1hl po\u010det 1000 u\u017eivatel\u016f.<\/p>\n

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Pro\u010d pot\u0159ebujeme help.wedos.cz<\/h3>\n

Za den na\u0161e z\u00e1kaznick\u00e1 podpora zodpov\u00ed stovky dotaz\u016f a po\u010det po\u017eadavk\u016f o pomoc neust\u00e1le roste. N\u011bkter\u00e9 probl\u00e9my vy\u0159e\u0161\u00edme do minuty, jin\u00e9 si vy\u017e\u00e1daj\u00ed i des\u00edtky minut. Zvl\u00e1\u0161t\u011b slo\u017eit\u00e9, kter\u00e9 jsou \u010dasto spojen\u00e9 s redak\u010dn\u00edmi syst\u00e9my, dost\u00e1vaj\u00ed na starost na\u0161i CMS specialist\u00e9. Ti se svolen\u00edm z\u00e1kazn\u00edka mus\u00ed vytvo\u0159it kopii webu a p\u0159ij\u00edt na probl\u00e9m. To zabere i hodiny (n\u011bkdy i dny).<\/p>\n

T\u00edmto zp\u016fsobem se n\u00e1m hromad\u00ed velk\u00e9 mno\u017estv\u00ed informac\u00ed, kter\u00e9 by ocenila cel\u00e1 IT komunita.\u00a0 Z\u00e1rove\u0148 je pro n\u00e1s jednodu\u0161\u0161\u00ed v\u0161e dopodrobna popsat, vysv\u011btlit a n\u00e1sledn\u011b hotov\u00e9 \u0159e\u0161en\u00ed pou\u017e\u00edt jako odpov\u011b\u010f pro opakuj\u00edc\u00ed se dotazy z\u00e1kazn\u00edk\u016f.\u00a0<\/p>\n

V\u00fdsledkem toho v\u0161eho je help.wedos.cz<\/a>. Tedy jedn\u00e1 se zat\u00edm jen o prvn\u00ed f\u00e1zi, kdy v podstat\u011b pln\u00edme datab\u00e1zi informacemi, kter\u00e9 n\u00e1sledn\u011b t\u0159\u00edd\u00edme a ozna\u010dujeme. N\u00e1sledovat bude d\u016fmysln\u00fd syst\u00e9m vyhled\u00e1v\u00e1n\u00ed, kter\u00fd propoj\u00ed informace ze v\u0161ech na\u0161ich zdroj\u016f (help, znalostn\u00ed b\u00e1ze, p\u0159ipravovan\u00e9 f\u00f3rum, blog atd.).\u00a0<\/p>\n

Vzhledem k tomu, \u017ee v\u00edce jak 90 % dotaz\u016f na podporu se opakuje a s\u00e1m z\u00e1kazn\u00edk by podle detailn\u00edho n\u00e1vodu dok\u00e1zal situaci vy\u0159e\u0161it, tak si od toho slibujeme hlavn\u011b sn\u00ed\u017een\u00ed n\u00e1poru na z\u00e1kaznickou podporu a t\u00edm i rychlej\u0161\u00ed \u0159e\u0161en\u00ed probl\u00e9m\u016f. \u010c\u00e1st z\u00e1kazn\u00edk\u016f by tak\u00e9 ocenila vy\u0159e\u0161it probl\u00e9m samostatn\u011b bez \u00fa\u010dasti z\u00e1kaznick\u00e9 podpory.<\/p>\n

Co n\u00e1s tedy na help.wedos.cz \u010dek\u00e1?<\/h3>\n

Ur\u010dit\u011b jste si v\u0161imli, \u017ee p\u0159i odpov\u00edd\u00e1n\u00ed m\u016f\u017eete z\u00edsk\u00e1vat reputaci. Ta bude kl\u00ed\u010dem k dal\u0161\u00edm funkc\u00edm. Nap\u0159\u00edklad \u010dlen komunity s dostate\u010dnou reputac\u00ed nebude muset \u010dekat na schvalov\u00e1n\u00ed p\u0159\u00edsp\u011bvku, d\u00e1le se v\u00e1m s vysokou reputac\u00ed otev\u0159ou nov\u00e9 funkce, jako je mo\u017enost vlo\u017eit si do profilu kr\u00e1tk\u00fd podpis „kdo jste a co d\u011bl\u00e1te“ anebo si do sv\u00e9ho profilu d\u00e1t n\u011bjak\u00e9 informace o sob\u011b.<\/p>\n

Do budoucna \u010dlen\u016fm s vysokou reputac\u00ed bychom tak\u00e9 r\u00e1di nab\u00eddli mo\u017enost nab\u00eddnout sv\u00e9 slu\u017eby spojen\u00e9 s IT. Sami ned\u011bl\u00e1me spr\u00e1vu server\u016f, ale m\u00e1me spoustu zku\u0161en\u00fdch z\u00e1kazn\u00edk\u016f, kte\u0159\u00ed j\u00ed poskytuj\u00ed profesion\u00e1ln\u011b. Tak pro\u010d nespojit popt\u00e1vku a nab\u00eddku? To sam\u00e9 plat\u00ed o programov\u00e1n\u00ed, grafice a dal\u0161\u00edch oborech.<\/p>\n

Dal\u0161\u00ed velkou v\u00fdhodou je, \u017ee kdo m\u00e1 u n\u00e1s zakoupen\u00e9 slu\u017eby, tak v podstat\u011b pro\u0161el ur\u010dit\u00fdm stupn\u011bm ov\u011b\u0159en\u00ed. Zvl\u00e1\u0161t\u011b u podnikatel\u016f, kte\u0159\u00ed jsou pl\u00e1tci DPH a nakoupili u n\u00e1s slu\u017eby nad 10 tis\u00edc K\u010d b\u011bhem jednoho m\u011bs\u00edce, v podstat\u011b ov\u011b\u0159il identitu F\u00da p\u0159es kontroln\u00ed hl\u00e1\u0161en\u00ed \ud83d\ude42\u00a0<\/p>\n

Tohle v\u0161e hodl\u00e1me zohlednit do reputace rovnou. Pokud u n\u00e1s m\u00e1te hodn\u011b slu\u017eeb a dlouho, tak nebudete muset reputaci z\u00edsk\u00e1vat b\u011b\u017en\u00fdm zp\u016fsobem. Je to z\u00e1rove\u0148 i takov\u00e9 pod\u011bkov\u00e1n\u00ed za va\u0161i d\u016fv\u011bru.<\/p>\n

Pro\u010d v\u00edme \u017ee to bude fungovat?<\/h3>\n

U\u017e te\u010f se help.wedos.cz rozjel a to bez v\u011bt\u0161\u00ed propagace. Ot\u00e1zky p\u0159ib\u00fdvaj\u00ed po des\u00edtk\u00e1ch ka\u017ed\u00fd t\u00fdden a pokud je bleskurychle nezodpov\u00ed n\u011bkdo z komunity, tak to ud\u011bl\u00e1 na\u0161e z\u00e1kaznick\u00e1 podpora. Na help.wedos.cz m\u00e1te zaji\u0161t\u011bno, \u017ee tu n\u011bkdo v\u017edy bude, kdo na ot\u00e1zky odpov\u00ed.<\/p>\n

Aktivn\u00ed \u010dleny komunity nav\u00edc odm\u011b\u0148ujeme. Prozat\u00edm jsou to balen\u00ed 24 kus\u016f WEDOS Energy<\/a>, ale do budoucna p\u0159ipravujeme motiva\u010dn\u00ed program s tri\u010dkami, flash disky, mikinami a dokonce i prodlou\u017een\u00edm slu\u017eby zdarma. P\u0159esn\u011b tak, pokud budete pom\u00e1hat komunit\u011b, tak u n\u00e1s budete m\u00edt webhosting anebo VPS zdarma \ud83d\ude42<\/p>\n

A ani t\u00edm to nekon\u010d\u00ed. Pro ty z v\u00e1s, kte\u0159\u00ed ud\u011blaj\u00ed pro komunitu za rok nejv\u00edce, p\u0159ipravujeme speci\u00e1ln\u00ed akci u n\u00e1s v Hlubok\u00e9 Nad Vltavou s luxusn\u00ed VIP prohl\u00eddkou DC.<\/p>\n

Ale p\u011bkn\u011b popo\u0159ad\u011b, zat\u00edm jsme st\u00e1le je\u0161t\u011b v tom beta testu.<\/p>\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

P\u0159ibli\u017en\u011b od za\u010d\u00e1tku roku jsme intenzivn\u011b pracovali na nov\u00e9m \u0159e\u0161en\u00ed, kde bychom mohli spole\u010dn\u011b s komunitou na\u0161ich z\u00e1kazn\u00edk\u016f a fanou\u0161k\u016f zodpov\u011bd\u011bt v\u0161echny ot\u00e1zky nejen ohledn\u011b na\u0161ich slu\u017eeb, ale i redak\u010dn\u00edch syst\u00e9m\u016f, e-shop\u016f, spr\u00e1vy server\u016f, programov\u00e1n\u00ed a mnoha dal\u0161\u00edch t\u00e9mat. Za\u010d\u00e1tkem \u010dervence 2019 jsme spustili otev\u0159en\u00fd beta test help.wedos.cz a zhruba o m\u011bs\u00edc pozd\u011bji p\u0159es\u00e1hl po\u010det … <\/p>\n

Pokra\u010dovat ve \u010dten\u00ed „help.wedos.cz rychle roste a m\u00e1me s n\u00edm velk\u00e9 pl\u00e1ny“<\/span><\/a><\/p>\n","protected":false},"author":9,"featured_media":2923,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[87],"tags":[88,89],"class_list":["post-8143","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-komunita","tag-help-wedos-cz","tag-komunita"],"_links":{"self":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/8143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/comments?post=8143"}],"version-history":[{"count":8,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/8143\/revisions"}],"predecessor-version":[{"id":8947,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/8143\/revisions\/8947"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/media\/2923"}],"wp:attachment":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/media?parent=8143"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/categories?post=8143"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/tags?post=8143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}