{"id":55042,"date":"2014-07-08T12:44:11","date_gmt":"2014-07-08T10:44:11","guid":{"rendered":"https:\/\/blog.wedos.cz\/?p=55042"},"modified":"2021-01-13T12:46:21","modified_gmt":"2021-01-13T11:46:21","slug":"co-se-u-wedos-zmenilo-a-jaka-vylepseni-pripravujeme","status":"publish","type":"post","link":"https:\/\/blog.wedos.com\/cs\/co-se-u-wedos-zmenilo-a-jaka-vylepseni-pripravujeme","title":{"rendered":"Co se u WEDOS zm\u011bnilo a jak\u00e1 vylep\u0161en\u00ed p\u0159ipravujeme"},"content":{"rendered":"\n<p>Pravideln\u011b vylep\u0161ujeme v\u011bci a postupy jak technicky tak i organiza\u010dn\u011b. Pl\u00e1nujeme i v\u00edce komunikace sm\u011brem k z\u00e1kazn\u00edk\u016fm. V\u00edce otev\u0159enosti a \u00fapln\u011b nov\u00fd syst\u00e9m pro automatickou notifikaci v p\u0159\u00edpad\u011b probl\u00e9m\u016f (nap\u0159\u00edklad odst\u00e1vky server\u016f). Na co jsme si nevzpomn\u011bli? Co byste je\u0161t\u011b doporu\u010dili a poradili? N\u00e1pady, kter\u00e9 budeme realizovat odm\u011bn\u00edme d\u00e1rkem.<\/p>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">Co v\u0161echno se zm\u011bnilo<\/h2>\n\n\n\n<p>P\u0159e\u010dt\u011bte si, co se u n\u00e1s zm\u011bnilo nebo je\u0161t\u011b zm\u011bn\u00ed. N\u011bkter\u00e9 v\u011bci m\u011bn\u00edme technicky, jin\u00e9 organiza\u010dn\u011b a n\u011bkter\u00e9 se t\u00fdkaj\u00ed komunikace sm\u011brem ke klient\u016fm. Budeme je\u0161t\u011b otev\u0159en\u011bj\u0161\u00ed a hod\u011b v\u011bc\u00ed zve\u0159ejn\u00edme automaticky (t\u0159eba v\u00fdpadky server\u016f).<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>V\u00fdm\u011bna jedn\u00e9 UPS za novou<\/strong>, kter\u00e1 m\u00e1 nav\u00edc baterie na v\u00fdrazn\u011b del\u0161\u00ed dobu (<a href=\"https:\/\/blog.wedos.cz\/murphyho-zakony-funguji-aneb-vse-co-nas-nezabije-tak-nas-posili\" target=\"_blank\" rel=\"noopener\">fotogalerie je zde<\/a>).<\/li><li><strong>Motorgener\u00e1to<\/strong>r od \u010dervence ji\u017e\u00a0<strong>testujeme 1x m\u011bs\u00ed\u010dn\u011b pod z\u00e1t\u011b\u017e\u00ed<\/strong>\u00a0na 15 minut (kompletn\u011b nasimulujeme v\u00fdpadek cel\u00e9 budovy), b\u011b\u017en\u00fd t\u00fddenn\u00ed test z\u016fstane zachov\u00e1n.<\/li><li><strong>Budeme m\u00edt druh\u00fd automatick\u00fd gener\u00e1tor s vlastn\u00edm ATS<\/strong>, kter\u00fd bude z\u00e1lohovat ten st\u00e1vaj\u00edc\u00ed, tj.<strong>\u00a0100% z\u00e1loha v\u00fdkonu 2 motorgener\u00e1tory<\/strong>\u00a0(z\u00e1le\u017eitost, kterou v \u010cR asi moc datacenter nem\u00e1).<\/li><li>Naprosto\u00a0<strong>v\u0161echny PC v kancel\u00e1\u0159\u00edch jedou p\u0159es speci\u00e1ln\u00ed samostatnou UPS\u00a0<\/strong>(doposud tam chyb\u011bla PC ve 2 kancel\u00e1\u0159\u00edch).<\/li><li>Provedeme\u00a0<strong>v\u00fdm\u011bnu hlavn\u00edho rozvad\u011b\u010de<\/strong>, kter\u00fd bude dimenzov\u00e1n na vy\u0161\u0161\u00ed kapacity (s ohledem na budoucnost).<\/li><li>P\u0159\u00edprava na\u00a0<strong>dal\u0161\u00ed p\u0159\u00edpojku elekt\u0159iny<\/strong>\u00a0ze zadn\u00ed strany budovy, kde pl\u00e1nujeme vybudovat vlastn\u00ed trafostanici a m\u00e1me motrogener\u00e1tor (a do budoucna budou 2 motorgener\u00e1tory).<\/li><li>Urychlujeme\u00a0<strong>p\u0159\u00edpravy druh\u00e9ho datacentra<\/strong>\u00a0(a\u0165 jde o p\u0159\u00edpadn\u00e9 olejov\u00e9 nebo n\u011bjak\u00e9 klasick\u00e9 \u0159e\u0161en\u00ed v jin\u00e9 lokalit\u011b).<\/li><li><strong>Firewall pro kancel\u00e1\u0159e se bude tak\u00e9 1x m\u011bs\u00ed\u010dn\u011b testovat v pln\u00e9m provozu\u00a0<\/strong>a uvid\u00edme, zda nab\u011bhne na z\u00e1lo\u017en\u00ed \u0159e\u0161en\u00ed + jsou u firewall\u016f, p\u0159ilo\u017een\u00e9 n\u00e1hradn\u00ed CF karty s nainstalovan\u00fdm syst\u00e9mem.<\/li><li>Do kancel\u00e1\u0159e byl zakoupen\u00a0<strong>wifi router, kter\u00fd podporuje automaticky p\u0159ipojen\u00ed p\u0159es mobil\u00a0<\/strong>a tak bude nouzov\u00e9 p\u0159ipojen\u00ed v p\u0159\u00edpad\u011b jak\u00e9hokoliv probl\u00e9mu.<\/li><li>V kancel\u00e1\u0159\u00edch na monitorech s kamerami a v\u00fdpisem monitoringu se p\u0159id\u00e1 v\u00fdpis z Free-coolingu a klimatick\u00fdch hodnot v serverovn\u011b a hodnot nap\u00e1jen\u00ed cel\u00e9 budovy, abychom m\u011bli neust\u00e1l\u00fd p\u0159ehled o tom, co se v na\u0161em datacentru d\u011bje a tento p\u0159ehled m\u011bla k dispozici i nonstop z\u00e1kaznick\u00e1 podpora.<\/li><li>Z\u00e1kazn\u00edk\u016fm um\u00edme nab\u00eddnout v\u00fdb\u011br kompenzace p\u0159\u00edmo v administraci, proto\u017ee jsme naprogramovali\u00a0<strong>rozhran\u00ed pro kompenzace<\/strong>.\u00a0Pokud dojde k n\u011bjak\u00e9mu probl\u00e9mu, budete o tom nejenom informov\u00e1n\u00ed, ale z\u00e1rove\u0148 si vyberete kompenzaci, bez nutnosti kontaktovat na\u0161i z\u00e1kaznickou podporu.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Organiza\u010dn\u011b je\u0161t\u011b prob\u011bhlo nebo prob\u011bhne:<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Hesla k soci\u00e1ln\u00edm s\u00edt\u00edm<\/strong>&nbsp;d\u00e1me do ob\u00e1lky a ulo\u017e\u00edme n\u011bkam na bezpe\u010dn\u00e9 m\u00edsto ( a v p\u0159\u00edpad\u011b pot\u0159eby je bude moci otev\u0159\u00edt i nap\u0159. \u010dlen z\u00e1kaznick\u00e9 podpory, kter\u00fd se k nim jinak b\u011b\u017en\u011b nem\u00e1 mo\u017enost dostat).<\/li><li>Zalo\u017e\u00edme&nbsp;<strong>speci\u00e1ln\u00ed profily na soci\u00e1ln\u00edch s\u00edt\u00edch<\/strong>, kde bude status na\u0161ich slu\u017eeb.<\/li><li>Na podpo\u0159e bude v\u017edy ur\u010den&nbsp;<strong>vedouc\u00ed konkr\u00e9tn\u00ed sm\u011bny a ten bude m\u00edt na starost \u0159e\u0161en\u00ed krizov\u00e9 komunikace<\/strong>&nbsp;sm\u011brem ven nebo zajist\u00ed n\u011bkoho, kdo to vy\u0159e\u0161\u00ed).<\/li><li><strong>Sjednocen\u00ed pravidel<\/strong>&nbsp;(plus zaveden\u00ed \u0161kolen\u00ed) pro p\u0159izn\u00e1v\u00e1n\u00ed kompenzac\u00ed tak, aby byli z\u00e1kazn\u00edci spokojeni.<\/li><li><strong>Upravili jsme postupy nebo uprav\u00edme kompletn\u011b ve Wiki postupy pro podobn\u00e9 situace<\/strong>a bude vhodn\u011bj\u0161\u00ed n\u011bkter\u00e9 pas\u00e1\u017ee i vytisknout, proto\u017ee v p\u0159\u00edpad\u011b hav\u00e1rie intern\u00ed s\u00edt\u011b jsme bez p\u0159\u00edstupu k n\u011bkter\u00fdm informac\u00edm.<\/li><li>P\u0159id\u00e1me automatick\u00e9 hl\u00e1\u0161en\u00ed poruch (a v\u00fdpadk\u016f) do z\u00e1kaznick\u00e9 administrace (a to z\u00e1kazn\u00edk\u016fm, kter\u00fdch se to t\u00fdk\u00e1 = maj\u00ed slu\u017ebu na posti\u017een\u00e9m serveru) a do chatu, tj. jak\u00fdsi monitoring p\u0159en\u00e9st do administrace.<\/li><li><strong>Rozs\u00e1hlej\u0161\u00ed probl\u00e9my nebo z\u00e1sadn\u011bj\u0161\u00ed probl\u00e9my budeme hned d\u00e1vat na web plus do administrace a plus do chatu plus na soci\u00e1ln\u00ed s\u00edt\u011b.&nbsp;<\/strong>Z na\u0161ich zku\u0161enost\u00ed v\u00edme, \u017ee se \u010dasto jedn\u00e1 o probl\u00e9my, kter\u00e9 nejsou na na\u0161\u00ed stran\u011b (rozs\u00e1hl\u00e9 phisingov\u00e9 e-maily, probl\u00e9my velk\u00fdch poskytovatel\u016f internetu, ztr\u00e1ta konektivity do zahrani\u010d\u00ed, velk\u00fd poskytovatel e-mailov\u00fdch slu\u017eeb na blacklistu). Je pot\u0159eba v\u0161ak o nich informovat, abyste mohli p\u0159ijmout pat\u0159i\u010dn\u00e1 opat\u0159en\u00ed.<\/li><li><strong>Pracujeme na \u0159e\u0161en\u00ed, kdy n\u00e1\u0161 web a z\u00e1kaznick\u00e1 podpora (chat, kontaktn\u00ed formul\u00e1\u0159e, e-mail) bude dostupn\u00fd za v\u0161ech okolnost\u00ed&nbsp;<\/strong>i v p\u0159\u00edpad\u011b opravdu masivn\u00edho glob\u00e1ln\u00edho v\u00fdpadku.<\/li><li><strong>V\u0161em z\u00e1kazn\u00edk\u016fm v p\u0159\u00edpad\u011b glob\u00e1ln\u00edho probl\u00e9mu mus\u00edme urychlen\u011b poslat hromadn\u00fd mail.<\/strong><\/li><li>P\u0159i jak\u00e9mkoliv v\u00fdpadku VPS z na\u0161\u00ed strany (nap\u0159\u00edklad restart hypervizoru)&nbsp;<strong>budeme automaticky pos\u00edlat mailem notifikaci<\/strong>, p\u0159i d\u00e9letrvaj\u00edc\u00edm v\u00fdpadku jin\u00fdch slu\u017eeb taky.<\/li><li>U telefonn\u00edho oper\u00e1tora je nutn\u00e9 nastavit&nbsp;<strong>p\u0159esm\u011brov\u00e1n\u00ed hovor\u016f v p\u0159\u00edpad\u011b nedostupnosti<\/strong>.<\/li><li>Motiva\u010dn\u00ed program pro WEDOS bez v\u00fdpadk\u016f.<\/li><li>Do p\u016flnoci budou v pr\u00e1ci technici junio\u0159i, kte\u0159\u00ed maj\u00ed nyn\u00ed p\u0159\u00edstup na n\u011bkter\u00e9 servery, kde budou moci zas\u00e1hnout a \u0159e\u0161it n\u011bkter\u00e9 v\u011bci.<\/li><li><strong>Budeme pravideln\u011b testovat r\u016fzn\u00e9 havarijn\u00ed situace<\/strong>.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Testov\u00e1n\u00ed, testov\u00e1n\u00ed a testov\u00e1n\u00ed za \u017eiva&#8230;<\/h3>\n\n\n\n<p>Ano, budeme testovat r\u016fzn\u00e9 havarijn\u00ed situace za b\u011bhu. Je to sice riskantn\u00ed, ale kdy\u017e odst\u00e1vku nebo poruchu ud\u011bl\u00e1te pl\u00e1novit\u011b, tak v\u00edte, co se stalo a m\u00e1te \u0161anci se vr\u00e1tit zp\u011bt k funk\u010dn\u00edmu stavu.<\/p>\n\n\n\n<p>M\u00e1me v pl\u00e1nu testov\u00e1n\u00ed r\u016fzn\u00fdch havarijn\u00edch situac\u00ed. Samoz\u0159ejm\u011b v\u0161e bude pod dozorem odpov\u011bdn\u00fdch osob, aby nemohlo doj\u00edt k situac\u00edm, kter\u00e9 by mohly ohrozit chod na\u0161ich slu\u017eeb. N\u011bkter\u00e9 testy budou prob\u00edhat pl\u00e1novan\u011b a jin\u00e9 nepl\u00e1novan\u011b. N\u00e1sledn\u011b se v\u0161e bude vyhodnocovat, abychom podchytili slab\u00e1 m\u00edsta. O v\u0161em budeme pr\u016fb\u011b\u017en\u011b informovat.<br><strong>Pokud chceme b\u00fdt jedni\u010dkou na trhu, mus\u00edme b\u00fdt p\u0159ipraveni na v\u0161echno a v\u017edy.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Napad\u00e1 n\u011bkoho je\u0161t\u011b n\u011bco?<\/h2>\n\n\n\n<p>Na co jsme si nevzpomn\u011bli? Co byste je\u0161t\u011b doporu\u010dili a poradili? N\u00e1pady, kter\u00e9 budeme realizovat, odm\u011bn\u00edme d\u00e1rkem.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pravideln\u011b vylep\u0161ujeme v\u011bci a postupy jak technicky tak i organiza\u010dn\u011b. Pl\u00e1nujeme i v\u00edce komunikace sm\u011brem k z\u00e1kazn\u00edk\u016fm. V\u00edce otev\u0159enosti a \u00fapln\u011b nov\u00fd syst\u00e9m pro automatickou notifikaci v p\u0159\u00edpad\u011b probl\u00e9m\u016f (nap\u0159\u00edklad odst\u00e1vky server\u016f). Na co jsme si nevzpomn\u011bli? Co byste je\u0161t\u011b doporu\u010dili a poradili? N\u00e1pady, kter\u00e9 budeme realizovat odm\u011bn\u00edme d\u00e1rkem.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3,101],"tags":[],"class_list":["post-55042","post","type-post","status-publish","format-standard","hentry","category-spolecnost","category-udalosti"],"_links":{"self":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/55042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/comments?post=55042"}],"version-history":[{"count":1,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/55042\/revisions"}],"predecessor-version":[{"id":55048,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/55042\/revisions\/55048"}],"wp:attachment":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/media?parent=55042"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/categories?post=55042"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/tags?post=55042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}