{"id":43474,"date":"2013-04-18T12:42:24","date_gmt":"2013-04-18T10:42:24","guid":{"rendered":"https:\/\/blog.wedos.cz\/?p=43474"},"modified":"2020-09-08T12:45:11","modified_gmt":"2020-09-08T10:45:11","slug":"100-000-chatu","status":"publish","type":"post","link":"https:\/\/blog.wedos.com\/cs\/100-000-chatu","title":{"rendered":"100.000 chat\u016f"},"content":{"rendered":"\n<p>18. dubna na\u0161e z\u00e1kaznick\u00e1 podpora odbavila st\u00fd tis\u00edc\u00ed chat.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>U\u017e od zalo\u017een\u00ed WEDOS jsme vsadili pr\u00e1v\u011b na tento zp\u016fsob komunikace, proto\u017ee n\u00e1m p\u0159i\u0161el pro online podporu k hostingov\u00fdm slu\u017eb\u00e1m ide\u00e1ln\u00ed. Umo\u017e\u0148uje snadnou autorizaci z\u00e1kazn\u00edka, proto\u017ee ten se p\u0159ihla\u0161uje p\u0159es sv\u016fj z\u00e1kaznick\u00fd \u00fa\u010det. D\u00e1 se p\u0159es n\u011bj probl\u00e9m v klidu \u0159e\u0161it. Je jedno jestli m\u00e1te chatovac\u00ed okno otev\u0159en\u00e9 minutu anebo p\u016fl hodiny. Na\u0161e z\u00e1kaznick\u00e1 podpora s v\u00e1mi krok za krokem m\u016f\u017ee celou situaci vy\u0159e\u0161it i kdy\u017e si pot\u0159ebujete odsko\u010dit, anebo n\u011bco za\u0159\u00eddit. Dal\u0161\u00ed velkou v\u00fdhodou je mo\u017enost kop\u00edrov\u00e1n\u00ed cel\u00fdch kus\u016f textu anebo vkl\u00e1d\u00e1n\u00ed aktivn\u00edch odkaz\u016f. Nav\u00edc po skon\u010den\u00ed si celou komunikaci m\u016f\u017eete nechat poslat na email, kde si j\u00ed snadno dohled\u00e1te. Tyto nesporn\u00e9 v\u00fdhody si na\u0161i z\u00e1kazn\u00edci v\u011bt\u0161inou pochvaluj\u00ed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">P\u00e1r zaj\u00edmavost\u00ed<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Za dobu existence WEDOS na podpo\u0159e chatovalo celkem patn\u00e1ct lid\u00ed.<\/li><li>V dob\u00e1ch za\u010d\u00e1tk\u016f spole\u010dnosti nebo \u0159\u00e1d\u011bn\u00ed epidemi\u00ed jste mohli na chatu zastihnout i samotn\u00e9ho Josefa Grilla, zakladatele WEDOS, jako z\u00e1lohu pro p\u0159\u00edpady, \u017ee by z\u00e1kaznick\u00e1 podpora nest\u00edhala.<\/li><li>Celkem m\u00e1 odd\u011blen\u00ed z\u00e1kaznick\u00e9 podpory \u010dty\u0159i lidi plus vedouc\u00edho.<\/li><li>Ve \u0161pi\u010dce jsou p\u0159ipraveni chatovat \u010dty\u0159i lid\u00e9. Dva kolegov\u00e9 ze z\u00e1kaznick\u00e9 podpory a z\u00e1loha v podob\u011b dal\u0161\u00edch dvou koleg\u016f z technick\u00e9 podpory.<\/li><li>Ka\u017ed\u00fd kolega ze z\u00e1kaznick\u00e9 podpory dok\u00e1\u017ee nar\u00e1z obsluhovat a\u017e n\u011bkolik chat\u016f. Co\u017e je dal\u0161\u00ed nespornou v\u00fdhodou oproti telefonu. O\u0161em to jsou l\u00e9ta praxe \ud83d\ude42<\/li><li>Cel\u00fd syst\u00e9m je postaven\u00fd tak, aby v p\u0159\u00edpad\u011b \u017ee nebude kolega na z\u00e1kaznick\u00e9 podpo\u0159e st\u00edhat, chaty automaticky p\u0159id\u011bloval lidem v z\u00e1loze.<\/li><li>Na z\u00e1klad\u011b nej\u010dast\u011bj\u0161\u00edch dotaz\u016f a jejich \u0159e\u0161en\u00ed je pravideln\u011b aktualizov\u00e1na Znalostn\u00ed b\u00e1ze.<\/li><li>Z\u00e1jemci o pr\u00e1ci na pozici z\u00e1kaznick\u00e9 podpo\u0159e mus\u00ed m\u00edt v\u0161eobecn\u00e9 znalosti v\u0161ech nejpou\u017e\u00edvan\u011bj\u0161\u00edch CMS a z\u00e1klady programov\u00e1n\u00ed. Po p\u0159\u00edjet\u00ed n\u00e1sleduje intenzivn\u00ed tr\u00e9nink a \u0161kolen\u00ed v dal\u0161\u00edch oblastech.<\/li><li>Podle koleg\u016f z podpory mu\u017ei zmatkuj\u00ed v\u00edc ne\u017e \u017eeny. \u017deny tak\u00e9 l\u00e9pe poslouchaj\u00ed rady.<\/li><li>Za den z\u00e1kaznick\u00e1 podpora vy\u0159\u00edd\u00ed 150 \u2013 300 chat\u016f.<\/li><li>Nej\u010dast\u011bj\u0161\u00ed \u017e\u00e1dost na z\u00e1kaznickou podporu je: &#8222;Nejde mi web.&#8220; Teprve n\u00e1sledn\u011b se \u0159e\u0161\u00ed, kde je probl\u00e9m a velmi \u010dasto souvis\u00ed se st\u011bhov\u00e1n\u00edm webu od konkuren\u010dn\u00edho hostingu k n\u00e1m. Kolegov\u00e9 v\u0161e pomohou vy\u0159e\u0161it.<\/li><li>Druh\u00fdm nej\u010dast\u011bj\u0161\u00edm dotazem jsou dotazy obchodn\u00ed povahy, kdy se n\u00e1s potencion\u00e1ln\u00ed klienti ptaj\u00ed na podm\u00ednky p\u0159esunu, n\u00e1vody na p\u0159esun a na to, zda nezdra\u017e\u00edme apod.\u00a0<\/li><li>Nejm\u00e9n\u011b obl\u00edben\u00fd CMS u z\u00e1kaznick\u00e9 podpory je Prestashop.<\/li><\/ul>\n\n\n\n<p>Pokud budete m\u00edt n\u011bjak\u00fd probl\u00e9m zkuste d\u00e1t na\u0161emu chatu ur\u010dit\u011b \u0161anci. Rychle si zvyknete a pak u\u017e jej nebudete cht\u00edt vym\u011bnit.<\/p>\n\n\n\n<p>Na chatu n\u00e1s zastihnete skute\u010dn\u011b NONSTOP, ka\u017ed\u00fd den, ka\u017edou noc a jsou lid\u00e9, kte\u0159\u00ed chatuj\u00ed i o V\u00e1noc\u00edch nebo silvestrovsk\u00e9 noci. Jsme v\u017edy k dispozici. N\u00e1\u0161 chat nen\u00ed jen marketingov\u00e9 l\u00e1kadlo, ale skute\u010dn\u00fd n\u00e1stroj na \u0159e\u0161en\u00ed probl\u00e9m\u016f.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>18. dubna na\u0161e z\u00e1kaznick\u00e1 podpora odbavila st\u00fd tis\u00edc\u00ed chat.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32],"tags":[],"class_list":["post-43474","post","type-post","status-publish","format-standard","hentry","category-novinky"],"_links":{"self":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/43474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/comments?post=43474"}],"version-history":[{"count":1,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/43474\/revisions"}],"predecessor-version":[{"id":43481,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/43474\/revisions\/43481"}],"wp:attachment":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/media?parent=43474"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/categories?post=43474"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/tags?post=43474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}