{"id":41507,"date":"2010-12-06T07:59:40","date_gmt":"2010-12-06T06:59:40","guid":{"rendered":"https:\/\/blog.wedos.cz\/?p=41507"},"modified":"2020-09-02T08:00:56","modified_gmt":"2020-09-02T06:00:56","slug":"rozsireni-doby-zakaznicke-podpory","status":"publish","type":"post","link":"https:\/\/blog.wedos.com\/cs\/rozsireni-doby-zakaznicke-podpory","title":{"rendered":"Roz\u0161\u00ed\u0159en\u00ed doby z\u00e1kaznick\u00e9 podpory"},"content":{"rendered":"\n<p>S dopl\u0148ov\u00e1n\u00edm pot\u0159ebn\u00e9ho person\u00e1lu postupn\u011b roz\u0161i\u0159ujeme dobu, kdy je dostupn\u00e1 z\u00e1kaznick\u00e1 podpora. Nyn\u00ed je to v pracovn\u00ed dny 7:00-23:00 a o v\u00edkendech 12:00-20:00. Samoz\u0159ejmost\u00ed je NONSTOP technick\u00fd dohled.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>Od tohoto t\u00fddne plat\u00ed nov\u00e1 pracovn\u00ed doba na\u0161\u00ed z\u00e1kaznick\u00e9 podpory:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>pracovn\u00ed dny: 7:00 &#8211; 23:00<\/strong><\/li><li><strong>v\u00edkendy: 12:00 &#8211; 20:00<\/strong><\/li><\/ul>\n\n\n\n<p>Toto jsou minim\u00e1ln\u00ed doby, kdy jsme k dispozici na chatu a e-mailu. Mimo tuto dobu jsme \u010dasto k dispozici na e-mailu, ob\u010das na chatu.<\/p>\n\n\n\n<p><strong>Telefonickou podporu<\/strong>&nbsp;prozat\u00edm nem\u00e1me, p\u0159edpokl\u00e1d\u00e1me v\u0161ak, \u017ee ji spust\u00edme v pr\u016fb\u011bhu ledna. Podle toho, jak budeme dopl\u0148ovat a za\u0161kolovat dal\u0161\u00ed person\u00e1l, bude doba z\u00e1kaznick\u00e9 podpory nad\u00e1le roz\u0161i\u0159ov\u00e1na, a\u017e dos\u00e1hneme c\u00edlov\u00e9ho stavu, kdy bude&nbsp;<strong>podpora NONSTOP v pracovn\u00ed dny, v\u00edkendy i sv\u00e1tky<\/strong>.<\/p>\n\n\n\n<p>Samoz\u0159ejmost\u00ed je&nbsp;<strong>NONSTOP technick\u00fd dohled<\/strong>&nbsp;&#8211; kdykoliv nastane jak\u00fdkoliv probl\u00e9m na na\u0161\u00ed s\u00edti \u010di na n\u011bjak\u00e9m serveru anebo je signalizov\u00e1no, \u017ee se n\u011bjak\u00fd takov\u00fd probl\u00e9m bl\u00ed\u017e\u00ed, jsou o tom okam\u017eit\u011b vyrozum\u011bni na\u0161i technici, dr\u017e\u00edc\u00ed pohotovost, prost\u0159ednictv\u00edm SMS a ihned jednaj\u00ed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>S dopl\u0148ov\u00e1n\u00edm pot\u0159ebn\u00e9ho person\u00e1lu postupn\u011b roz\u0161i\u0159ujeme dobu, kdy je dostupn\u00e1 z\u00e1kaznick\u00e1 podpora. Nyn\u00ed je to v pracovn\u00ed dny 7:00-23:00 a o v\u00edkendech 12:00-20:00. Samoz\u0159ejmost\u00ed je NONSTOP technick\u00fd dohled.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-41507","post","type-post","status-publish","format-standard","hentry","category-spolecnost"],"_links":{"self":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/41507","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/comments?post=41507"}],"version-history":[{"count":1,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/41507\/revisions"}],"predecessor-version":[{"id":41510,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/41507\/revisions\/41510"}],"wp:attachment":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/media?parent=41507"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/categories?post=41507"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/tags?post=41507"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}