{"id":37847,"date":"2011-02-25T13:34:52","date_gmt":"2011-02-25T12:34:52","guid":{"rendered":"https:\/\/blog.wedos.cz\/?p=37847"},"modified":"2024-02-14T10:12:37","modified_gmt":"2024-02-14T09:12:37","slug":"certifikace-iso-9001-a-iso-14001","status":"publish","type":"post","link":"https:\/\/blog.wedos.com\/cs\/certifikace-iso-9001-a-iso-14001","title":{"rendered":"Certifikace ISO 9001 a ISO 14001"},"content":{"rendered":"\n<p>\u00dasp\u011b\u0161n\u011b jsme dokon\u010dili pom\u011brn\u011b n\u00e1ro\u010dnou certifikaci syst\u00e9mu managementu kvality ISO 9001 (QMS) a sou\u010dasn\u011b tak\u00e9 certifikaci syst\u00e9mu environment\u00e1ln\u00edho managementu ISO 14001 (EMS). To je pro na\u0161e z\u00e1kazn\u00edky z\u00e1ruka, \u017ee spl\u0148ujeme n\u00e1ro\u010dn\u00e9 po\u017eadavky t\u011bchto norem a dodr\u017eujeme ur\u010dit\u00e1 pravidla p\u0159i poskytov\u00e1n\u00ed slu\u017eeb a \u0159\u00edzen\u00ed spole\u010dnosti.<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>(Update 28. 3. 2013 &#8211; vyzna\u010deno v textu)<\/p>\n\n\n\n<p>Certifikace podle norem ISO je &nbsp;ur\u010ditou z\u00e1rukou toho, \u017ee v na\u0161\u00ed spole\u010dnosti dodr\u017eujeme ur\u010dit\u00e1 pravidla (a\u0165 se jedn\u00e1 o z\u00e1kony, tak i o intern\u00ed normy a p\u0159edpisy). Nem\u011bn\u00edme tedy na\u0161e postupy podle n\u00e1lady a podle po\u010das\u00ed, ale dodr\u017eujeme procesy, kter\u00e9 zaru\u010duj\u00ed pro na\u0161e klienty nem\u011bnnou kvaitu poskytovan\u00fdch slu\u017eeb. To by m\u011blo zv\u00fd\u0161it d\u016fv\u011bru z\u00e1kazn\u00edk\u016f v na\u0161e slu\u017eby a na\u0161i spole\u010dnost celkov\u011b.<\/p>\n\n\n\n<p>Certifikovala n\u00e1s presti\u017en\u00ed&nbsp;<strong>certifika\u010dn\u00ed autorita T\u00dcV S\u00dcD Czech<\/strong>. Cel\u00e1 ISO certifikace nen\u00ed jen o pen\u011bz\u00edch (z\u00e1le\u017eitost stovek tis\u00edc korun), ale tak\u00e9 o velk\u00e9m \u00fasil\u00ed a dlouh\u00fdch p\u0159\u00edprav\u00e1ch.<\/p>\n\n\n\n<p>Je to<strong>&nbsp;dal\u0161\u00ed velk\u00fd krok na na\u0161\u00ed cest\u011b b\u00fdt kvalitn\u00edm poskytovatelem<\/strong>&nbsp;slu\u017eeb v oblasti webhostingu, registrace dom\u00e9n, virtu\u00e1ln\u00edch server\u016f, dedikovan\u00fdch server\u016f, serverhostingu a provozov\u00e1n\u00ed datacentra. Jsme prvn\u00ed certifikovan\u00e1 spole\u010dnost s t\u00edmto komplexn\u00edm rozsahem IT slu\u017eeb v \u010cR.<\/p>\n\n\n\n<p>Na\u0161e spole\u010dnost&nbsp;<strong>WEDOS Internet, a.s.<\/strong>&nbsp;m\u00e1 tedy \u00fasp\u011b\u0161n\u011b certifikovanou z\u00e1le\u017eitost kvality proces\u016f v na\u0161\u00ed firm\u011b podle norem&nbsp;<strong>ISO 9001<\/strong>&nbsp;a sou\u010dasn\u011b s t\u00edm jsme certifikovali syst\u00e9m environment\u00e1ln\u00edho managementu podle norem&nbsp;<strong>ISO 14001<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">ISO 9001 (QMS &#8211; Syst\u00e9m managementu kvality)<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>p\u0159in\u00e1\u0161\u00ed stabilizovanou a nem\u011bnnou kvalitu poskytovan\u00fdch slu\u017eeb<\/li>\n\n\n\n<li>cel\u00e1 firma a v\u0161echny procesy ve firm\u011b jsou postaveny na dodr\u017eov\u00e1n\u00ed z\u00e1konn\u00fdch norem<\/li>\n\n\n\n<li>v\u0161echny procesy a aktivity uvnit\u0159 firmy maj\u00ed sv\u016fj \u0159\u00e1d zalo\u017een\u00fd na p\u0159edem dan\u00fdch pravidlech<\/li>\n\n\n\n<li>m\u00e1me stanovena preventivn\u00ed opat\u0159en\u00ed tak, aby nedoch\u00e1zelo k vad\u00e1m a v\u00fdpadk\u016fm u poskytovan\u00fdch slu\u017eeb<\/li>\n\n\n\n<li>je to krok ke zv\u00fd\u0161en\u00ed d\u016fv\u011bryhodnosti na\u0161\u00ed spole\u010dnosti v o\u010d\u00edch na\u0161ich z\u00e1kazn\u00edk\u016f a partner\u016f<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">ISO 14001 (EMS &#8211; Syst\u00e9m environment\u00e1ln\u00edho managementu)<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>dokl\u00e1d\u00e1 n\u00e1\u0161 pozitivn\u00ed vztah k \u017eivotn\u00edmu prost\u0159ed\u00ed<\/li>\n\n\n\n<li>z\u00e1kladem je ochrana \u017eivotn\u00edho prost\u0159ed\u00ed a prevence po\u0161kozov\u00e1n\u00ed \u017eivotn\u00edho prost\u0159ed\u00ed v na\u0161\u00ed spole\u010dnosti<\/li>\n\n\n\n<li>v\u0161echny na\u0161e kroky sm\u011b\u0159uj\u00ed k minimalizaci dopad\u016f na\u0161\u00ed \u010dinnosti na \u017eivotn\u00ed prost\u0159ed\u00ed&nbsp;<\/li>\n\n\n\n<li>p\u0159edch\u00e1z\u00edm jak\u00fdmkoliv \u0161kod\u00e1m na \u017eivotn\u00ed prost\u0159ed\u00ed<\/li>\n<\/ul>\n\n\n\n<p>(Update 28. 3. 2013)<\/p>\n\n\n\n<p>ISO 27001 (ISMS &#8211; Syst\u00e9m managementu bezpe\u010dnosti informac\u00ed)<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>dokl\u00e1d\u00e1, \u017ee um\u00edme systematicky identifikovat informa\u010dn\u00ed bezpe\u010dnostn\u00ed rizika a zm\u00edrnit je<\/li>\n\n\n\n<li>m\u00e1me pl\u00e1ny&nbsp;pl\u00e1ny pro \u0159\u00edzen\u00ed kontinuity \u010dinnost\u00ed v p\u0159\u00edpad\u011b mimo\u0159\u00e1dn\u00fdch ud\u00e1lost\u00ed zp\u016fsoben\u00fdch \u010dlov\u011bkem nebo p\u0159\u00edrodou<\/li>\n\n\n\n<li>m\u00e1me lep\u0161\u00ed ochranu d\u016fv\u011brn\u00fdch informac\u00ed a sni\u017eujeme riziko \u00fatoku hacker\u016f<\/li>\n\n\n\n<li>dok\u00e1\u017eeme se rychleji vyrovnat s n\u00e1sledky \u00fatoku a zlep\u0161\u00edme schopnost na\u0161ich syst\u00e9mu p\u0159ekonat d\u016fsledky mimo\u0159\u00e1dn\u00fdch ud\u00e1lost\u00ed<\/li>\n\n\n\n<li>m\u00e1me vytvo\u0159enou&nbsp;strukturovanou a glob\u00e1ln\u011b uzn\u00e1vanou metodiku bezpe\u010dnosti informac\u00ed<\/li>\n\n\n\n<li>jsme&nbsp;souladu se z\u00e1konn\u00fdmi a smluvn\u00edmi po\u017eadavky<\/li>\n<\/ul>\n\n\n\n<p>(Konec update 28. 3. 2013)<\/p>\n\n\n\n<p>Jak prob\u00edh\u00e1 certifikace<\/p>\n\n\n\n<p>Z\u00e1v\u011bre\u010dn\u00e9mu kroku certifikace p\u0159edch\u00e1zelo n\u011bkolik m\u011bs\u00edc\u016f p\u0159\u00edprav, p\u0159i\u010dem\u017e posledn\u00ed t\u00fddny byly pom\u011brn\u011b n\u00e1ro\u010dn\u00e9. Trochu v\u00e1m to p\u0159ibl\u00ed\u017e\u00edme.<\/p>\n\n\n\n<p>Na podzim lo\u0148sk\u00e9ho roku jsme se rozhodli, \u017ee budeme cht\u00edt na\u0161\u00ed firmu certifikovat podle norem ISO. Norem ISO je mnoho. Co bylo pro n\u00e1s d\u016fle\u017eit\u00e9? Pro na\u0161i firmu \u017eivotn\u00ed prost\u0159ed\u00ed, proto\u017ee my na \u017eivotn\u00ed prost\u0159ed\u00ed db\u00e1me, a proto nap\u0159\u00edklad kupujeme speci\u00e1ln\u00ed \u00fasporn\u00e9 procesory do na\u0161ich server\u016f. Pro na\u0161e z\u00e1kazn\u00edky je ur\u010dit\u011b d\u016fle\u017eit\u00e1 kvalita a stabilita a nem\u011bnnost poskytovan\u00fdch slu\u017eeb. Proto bylo jasn\u00e9, \u017ee budeme cht\u00edt normy&nbsp;<strong>ISO 9001 a ISO 14001<\/strong>.<\/p>\n\n\n\n<p>Vyb\u00edrali jsme z mnoha konzulta\u010dn\u00edch a certifika\u010dn\u00edch firem a nakonec jsme se rozhodli pro &nbsp;konzulta\u010dn\u00ed firmu&nbsp;<a href=\"http:\/\/www.adviscon.cz\/\" target=\"_blank\" rel=\"noreferrer noopener\">Advis Consulting, s.r.o.<\/a>, kter\u00e9 pat\u0159\u00ed na\u0161e speci\u00e1ln\u00ed pod\u011bkov\u00e1n\u00ed za kvalitn\u00ed spolupr\u00e1ci, pomoc p\u0159i p\u0159\u00edprav\u00e1ch na samotnou certifikaci. Jako certifika\u010dn\u00ed firmu jsme si vybrali zn\u00e1mou a presti\u017en\u00ed certifika\u010dn\u00ed firmu&nbsp;<a href=\"http:\/\/www.tuv-sud.cz\/cz\" target=\"_blank\" rel=\"noreferrer noopener\">T\u00dcV S\u00dcD Czech s.r.o.<\/a><\/p>\n\n\n\n<p>Za\u010dali jsme s p\u0159\u00edpravami. Prob\u011bhlo mnoho r\u016fzn\u00fdch konzultac\u00ed, pr\u016fb\u011b\u017en\u011b jsme p\u0159ipravovali mnoho r\u016fzn\u00fdch dokument\u016f (ve v\u00fdsledku to bylo v\u00edce ne\u017e &nbsp;tis\u00edc list\u016f r\u016fzn\u00fdch dokument\u016f). Postupn\u011b jsme krok za krokem p\u0159ipravovali a chystali v\u0161echno co bylo pot\u0159eba.<\/p>\n\n\n\n<p>Co v\u0161e jsme museli p\u0159edlo\u017eit:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>c\u00edle a programy na\u0161\u00ed spole\u010dnosti souvisej\u00edc\u00ed s normami ISO<\/li>\n\n\n\n<li><a href=\"https:\/\/www.wedos.com\/wp-content\/uploads\/2023\/05\/politika_ochrany_ziv_prostredi.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">politiku kvality a ochrany \u017eivotn\u00edho prost\u0159ed\u00ed<\/a>\u00a0(\u010dist\u011b apolitick\u00fd dokument)<\/li>\n\n\n\n<li>detailn\u00ed politiku managementu kvality, &nbsp;tak i ochrany \u017eivotn\u00edho prost\u0159ed\u00ed, v\u010detn\u011b sm\u011brnic<\/li>\n\n\n\n<li>detailn\u00ed popis v\u0161ech proces\u016f prob\u00edhaj\u00edc\u00edch v na\u0161\u00ed spole\u010dnosti, v\u010detn\u011b identifikace rizik a probl\u00e9m\u016f<\/li>\n\n\n\n<li>detailn\u00ed popis v\u0161ech mo\u017en\u00fdch zdroj\u016f zne\u010di\u0161t\u011bn\u00ed \u017eivotn\u00edho prost\u0159ed\u00ed a preventivn\u00edch opat\u0159en\u00ed<\/li>\n\n\n\n<li>hodnocen\u00ed dodavatel\u016f, syst\u00e9m v\u00fdb\u011br\u016f dodavatel\u016f, z\u00e1vazek pou\u017e\u00edv\u00e1n\u00ed jen vybran\u00fdch dodavatel\u016f<\/li>\n\n\n\n<li>po\u017eadavky na zam\u011bstnance, syst\u00e9m v\u00fdb\u011bru zam\u011bstnanc\u016f, pl\u00e1ny \u0161kolen\u00ed, doklady o proveden\u00fdch \u0161kolen\u00ed<\/li>\n\n\n\n<li>zp\u016fsob intern\u00ed komunikace, mus\u00edme dodr\u017eovat p\u0159esn\u011b stanoven\u00e9 formy<\/li>\n\n\n\n<li>zp\u016fsoby hodnocen\u00ed spokojenosti klient\u016f, vyhodnocov\u00e1n\u00ed a vylep\u0161ov\u00e1n\u00ed kvality slu\u017eeb, v\u010detn\u011b z\u00e1vazk\u016f, kter\u00e9 mus\u00edme plnit a dodr\u017eovat<\/li>\n\n\n\n<li>seznam v\u0161ech pr\u00e1vn\u00edch norem dopadaj\u00edc\u00edch na na\u0161i \u010dinnost<\/li>\n\n\n\n<li>detailn\u00ed podklady t\u00fdkaj\u00edc\u00ed se BOZP (bezpe\u010dnosti a ochrany zdrav\u00ed p\u0159i pr\u00e1ci), v\u010detn\u011b v\u0161ech \u0161kolen\u00ed a souvisej\u00edc\u00edch materi\u00e1l\u016f, \u0161kolen\u00ed prvn\u00ed pomoci<\/li>\n\n\n\n<li>v\u0161echny z\u00e1le\u017eitosti t\u00fdkaj\u00edc\u00ed se po\u017e\u00e1rn\u00ed ochrany (\u0161kolen\u00ed, sm\u011brnice, \u00fanikov\u00e9 cesty, &#8230;)<\/li>\n\n\n\n<li>zdravotn\u00ed zp\u016fsobilost na\u0161ich zam\u011bstnanc\u016f<\/li>\n\n\n\n<li>identifikaci rizik pro zam\u011bstnance<\/li>\n\n\n\n<li>pl\u00e1ny reviz\u00ed a kontrol v\u0161ech za\u0159\u00edzen\u00ed ve firm\u011b<\/li>\n\n\n\n<li>revize elekt\u0159iny a v\u0161ech spot\u0159ebi\u010d\u016f v na\u0161\u00ed firm\u011b<\/li>\n\n\n\n<li>revize plynov\u00e9 kotelny<\/li>\n\n\n\n<li>revize hasic\u00edch p\u0159\u00edstroj\u016f, hydrantu a stabiln\u00edho has\u00edc\u00edho syst\u00e9mu s plynem FM200<\/li>\n\n\n\n<li>mus\u00edme m\u00edt havarijn\u00ed soupravu kv\u016fli \u00faniku ropn\u00fdch a chemick\u00fdch l\u00e1tek, ochrann\u00e9 pracovn\u00ed pom\u016fcky, l\u00e9k\u00e1rny na pracovi\u0161ti<\/li>\n\n\n\n<li>za\u0159azen\u00ed v\u0161ech odpad\u016f, kter\u00e9 produkujeme, v\u010detn\u011b jejich likvidace a t\u0159\u00edd\u011bn\u00ed a evidence produkovan\u00e9ho mno\u017estv\u00ed<\/li>\n\n\n\n<li>skarta\u010dn\u00ed pl\u00e1n<\/li>\n\n\n\n<li>havarijn\u00ed pl\u00e1ny, havarijn\u00ed p\u0159ipravenost<\/li>\n\n\n\n<li>&#8230; a mnoho dal\u0161\u00edho<\/li>\n<\/ul>\n\n\n\n<p>Samotn\u00fd audit byl vzhledem k d\u016fkladn\u00e9 a n\u00e1ro\u010dn\u00e9 p\u0159\u00edprav\u011b&nbsp;jen form\u00e1ln\u00ed n\u011bkolikahodinovou kontrolou v\u0161ech dokument\u016f a n\u00e1le\u017eitost\u00ed. Nakonec jsme byli pochv\u00e1leni za \u00fak\u00e1zkov\u011b zpracovanou dokumentaci. Na\u0161e z\u00e1v\u011bre\u010dn\u00e9 pod\u011bkov\u00e1n\u00ed pat\u0159\u00ed&nbsp;&nbsp;konzulta\u010dn\u00ed firm\u011b&nbsp;<a href=\"http:\/\/www.adviscon.cz\/\" target=\"_blank\" rel=\"noreferrer noopener\">Advis Consulting, s.r.o.<\/a>&nbsp;za vynikaj\u00edc\u00ed spolupr\u00e1ci p\u0159i p\u0159\u00edprav\u011b v\u0161ech podklad\u016f. D\u00edky&nbsp;&nbsp;&nbsp;<a href=\"http:\/\/www.adviscon.cz\/\" target=\"_blank\" rel=\"noreferrer noopener\">Advis Consulting, s.r.o.<\/a>&nbsp;byla samotn\u00e1 certifikace pouze p\u0159\u00edjemn\u00fdm zavr\u0161en\u00edm n\u011bkolikam\u011bs\u00ed\u010dn\u00edch p\u0159\u00edprav. Spolupr\u00e1ci s&nbsp;&nbsp;<a href=\"http:\/\/www.adviscon.cz\/\" target=\"_blank\" rel=\"noreferrer noopener\">Advis Consulting, s.r.o.<\/a>, kterou zastupovala sle\u010dna Ing. Pavla Markov\u00e1,&nbsp;m\u016f\u017eeme jen a jen doporu\u010dit!<\/p>\n\n\n\n<p>V\u011b\u0159\u00edme, \u017ee z\u00e1kazn\u00edci tento n\u00e1\u0161 krok ocen\u00ed! Certifikace ISO jsme d\u011blali pro na\u0161e z\u00e1kazn\u00edky! Z\u00e1kazn\u00edci musej\u00ed m\u00edt jistotu, \u017ee je u n\u00e1s ne\u010dek\u00e1 \u017e\u00e1dn\u00e9 p\u0159ekvapen\u00ed, a z\u00e1rove\u0148 chceme dok\u00e1zat na\u0161i snahu, \u017ee to s ochranou \u017eivotn\u00edho prost\u0159ed\u00ed mysl\u00edme zcela v\u00e1\u017en\u011b.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00dasp\u011b\u0161n\u011b jsme dokon\u010dili pom\u011brn\u011b n\u00e1ro\u010dnou certifikaci syst\u00e9mu managementu kvality ISO 9001 (QMS) a sou\u010dasn\u011b tak\u00e9 certifikaci syst\u00e9mu environment\u00e1ln\u00edho managementu ISO 14001 (EMS). To je pro na\u0161e z\u00e1kazn\u00edky z\u00e1ruka, \u017ee spl\u0148ujeme n\u00e1ro\u010dn\u00e9 po\u017eadavky t\u011bchto norem a dodr\u017eujeme ur\u010dit\u00e1 pravidla p\u0159i poskytov\u00e1n\u00ed slu\u017eeb a \u0159\u00edzen\u00ed spole\u010dnosti.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-37847","post","type-post","status-publish","format-standard","hentry","category-spolecnost"],"_links":{"self":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/37847","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/comments?post=37847"}],"version-history":[{"count":4,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/37847\/revisions"}],"predecessor-version":[{"id":557769,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/posts\/37847\/revisions\/557769"}],"wp:attachment":[{"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/media?parent=37847"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/categories?post=37847"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blog.wedos.com\/cs\/wp-json\/wp\/v2\/tags?post=37847"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}